Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Portail de l'assistance
  1. Portail de l'assistance
  2. DECA " Dépôt des contrats en Alternance"

Formuler une demande à l' assistance

Required fields are marked with an asterisk*

Veuillez décrire précisément le contexte et le problème rencontré (impossibilité d'effectuer une action, avec ou sans message d'erreur, problème d’accès…). Veuillez renseigner les champs ci-dessous indispensables au traitement de votre demande. N’hésitez pas à joindre des captures d’écran si possible via l’encart « Pièces jointes » ci-dessous.

e.g. 13/Jul/26
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"62aa16895603e166e70da7bd63ad32251ab558c6_lout","branding":{"id":"36","key":"deca","name":"DECA \" Dépôt des contrats en Alternance\"","portalBaseUrl":"/servicedesk/customer/portal/36","logoUrl":"https://api.media.atlassian.com/file/9bb59162-9a40-4860-8a67-d41e834f5a96/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTg3YmJiMi1mODI5LTQxN2ItOTg1ZS0zNGU3NWZjZTQ3MjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjliYjU5MTYyLTlhNDAtNDg2MC04YTY3LWQ0MWU4MzRmNWE5NiI6WyJyZWFkIl19LCJleHAiOjE3ODM5NTAzMjMsIm5iZiI6MTc4Mzk0Njc4MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.9SGtAjniznjseoiOG8-nQKLtuuftmzm_ApPzng999Ag&client=a587bbb2-f829-417b-985e-34e75fce4723"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Assistance des Ministères sociaux","sharedPortalName":"Portail de l'assistance","userInitialAnnouncementMessageWiki":"<h2><a name=\"Votresited%26rsquo%3Bassistancefaitpeauneuve%21\" target=\"_blank\" style=\"text-decoration: underline;\"></a><b>Votre site d’assistance fait peau neuve !</b></h2>\n<p>Vous trouverez ci-dessous <b>des espaces dédiés à chaque application (nommés portails)</b>, <br> Vous pouvez désormais <b>poser vos questions sans vous connecter, directement via le portail</b>. Lors de la réception d’une réponse de l’assistance, il vous suffit de <b>répondre directement à cet email</b> pour poursuivre les échanges.<br> <a href=\"https://assistance-emploi.atlassian.net/servicedesk/customer/article/38928393?source=topic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">RGPD</a> | <a href=\"https://assistance-emploi.atlassian.net/servicedesk/customer/article/39157784?source=topic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Condition d'utilisation</a> | <a href=\"https://assistance-emploi.atlassian.net/servicedesk/customer/article/38731814?source=topic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Dépôt et prise en charge d'une demande</a></p>","translations":{"en-US":{"localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Assistance des Ministères sociaux","sharedPortalName":"Portail de l'assistance","announcementMessage":"h2.*Votre site d’assistance fait peau neuve !*\nVous trouverez ci-dessous *des espaces dédiés à chaque application (nommés portails)*, \nVous pouvez désormais *poser vos questions sans vous connecter, directement via le portail*. Lors de la réception d’une réponse de l’assistance, il vous suffit de *répondre directement à cet email* pour poursuivre les échanges.\n[RGPD|https://assistance-emploi.atlassian.net/servicedesk/customer/article/38928393?source=topic] | [Condition d'utilisation|https://assistance-emploi.atlassian.net/servicedesk/customer/article/39157784?source=topic] | [Dépôt et prise en charge d'une demande|https://assistance-emploi.atlassian.net/servicedesk/customer/article/38731814?source=topic]","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#04068e","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/355636c7-0dd1-4600-8661-89b2555e1f3f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTg3YmJiMi1mODI5LTQxN2ItOTg1ZS0zNGU3NWZjZTQ3MjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1NTYzNmM3LTBkZDEtNDYwMC04NjYxLTg5YjI1NTVlMWYzZiI6WyJyZWFkIl19LCJleHAiOjE3ODM5NDczODMsIm5iZiI6MTc4Mzk0Njc4M30.y_eIEZ7u-T8077ZOe-KR59IZ4UTg083Jf_610Lv1A8g&client=a587bbb2-f829-417b-985e-34e75fce4723&height=300&mode=fit","bannerMediaApiFileId":"355636c7-0dd1-4600-8661-89b2555e1f3f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#04068e","hasTopBarBeenSplit":true},"portal":{"id":"36","key":"deca","projectId":10035,"serviceDeskId":36,"name":"DECA \" Dépôt des contrats en Alternance\"","description":"","portalBaseUrl":"/servicedesk/customer/portal/36","onlyPortal":false,"reqTypes":[{"id":"46","name":"Formuler une demande à l' assistance","descriptionHtml":"","callToAction":"Formuler une demande à l' assistance","introHtml":"<p>L'Assistance DECA est destinée aux OPCO et à l'ASP. Veuillez remplir le formulaire avec les informations précises nécessaires au traitement de votre demande</p>","icon":10491,"iconUrl":"https://assistance-emploi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[37],"key":""},{"id":"164","name":"eMail","descriptionHtml":"","callToAction":"eMail","introHtml":"","icon":10527,"iconUrl":"https://assistance-emploi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":37,"name":"Général"}],"orderMapping":{"37":[46]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d96e05c3-b2f3-3efb-b7eb-b092f3765326","appLinkName":"","appLinkUrl":"","spaceKey":"DCDDSP","spaceName":"DECA - base nationale des contrats d'alternances","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DECA","serviceDeskId":36,"kbLinkDomainURLs":["https://assistance-emploi.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":36,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DECA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTg3YmJiMi1mODI5LTQxN2ItOTg1ZS0zNGU3NWZjZTQ3MjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNTE5MzQ2ODI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4Mzk0Nzk4MywibmJmIjoxNzgzOTQ2NzgzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.nJCkqNuFzqGFdOFX1JOGsvR8fUKJqU7UQdqwA2oLrl4","targetCollection":"upload-user-collection--1519346826","endpointUrl":"https://api.media.atlassian.com","clientId":"a587bbb2-f829-417b-985e-34e75fce4723","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":46,"projectId":10035,"issueType":{"id":"10039","name":"Demande"},"form":{"name":"Formuler une demande à l' assistance","descriptionHtml":"","callToAction":"Formuler une demande à l' assistance","intro":"<p>L'Assistance DECA est destin&eacute;e aux OPCO et &agrave; l'ASP. Veuillez remplir le formulaire avec les informations pr&eacute;cises n&eacute;cessaires au traitement de votre demande</p>","instructions":"","icon":10491,"iconUrl":"https://assistance-emploi.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10146","fieldConfigId":"10257","label":"Canal","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10128"],"values":[{"value":"10126","label":"Assistance Klee","selected":false,"children":[]},{"value":"10127","label":"Email DGEFP","selected":false,"children":[]},{"value":"10128","label":"Site","selected":false,"children":[]},{"value":"10129","label":"Téléphone","selected":false,"children":[]},{"value":"11667","label":"eMail","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Descriptif","description":"Veuillez décrire précisément le contexte et le problème rencontré (impossibilité d'effectuer une action, avec ou sans message d'erreur, problème d’accès…). Veuillez renseigner les champs ci-dessous indispensables au traitement de votre demande. N’hésitez pas à joindre des captures d’écran si possible via l’encart « Pièces jointes » ci-dessous.","descriptionHtml":"<p>Veuillez décrire précisément le contexte et le problème rencontré (impossibilité d'effectuer une action, avec ou sans message d'erreur, problème d’accès…). Veuillez renseigner les champs ci-dessous indispensables au traitement de votre demande. N’hésitez pas à joindre des captures d’écran si possible via l’encart « Pièces jointes » ci-dessous.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorité","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10001"],"values":[{"value":"10000","label":"Basse","selected":false,"children":[]},{"value":"10001","label":"Normale","selected":true,"children":[]},{"value":"10002","label":"Elevée","selected":false,"children":[]},{"value":"10003","label":"Immédiate","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10147","fieldConfigId":"10253","label":"SIRET Employeur","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10181","fieldConfigId":"10325","label":"N° de contrat DECA","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10198","fieldConfigId":"10316","label":"Nom et prénom de l'apprenti(e) - Salarié(e)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10182","fieldConfigId":"10315","label":"Date de naissance de l'apprenti(e) - Salarié(e)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10183","fieldConfigId":"10332","label":"STRUCTURE","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11529","label":"Autre","selected":false,"children":[]},{"value":"11530","label":"MOBILITÉ ","selected":false,"children":[]},{"value":"11531","label":"COMMERCE","selected":false,"children":[]},{"value":"11532","label":"AFDAS","selected":false,"children":[]},{"value":"11533","label":"AKTO","selected":false,"children":[]},{"value":"11534","label":"ATLAS","selected":false,"children":[]},{"value":"11535","label":"CONSTRUCTYS","selected":false,"children":[]},{"value":"11536","label":"OCAPIAT","selected":false,"children":[]},{"value":"11537","label":"OPCO 2I","selected":false,"children":[]},{"value":"11538","label":"OPCO EP","selected":false,"children":[]},{"value":"11539","label":"OPCO SANTÉ ","selected":false,"children":[]},{"value":"11540","label":"UNIFORMATION","selected":false,"children":[]},{"value":"11541","label":"ASP","selected":false,"children":[]},{"value":"11542","label":"Chambre consulaire","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10199","fieldConfigId":"10320","label":"TYPE DE CONTRAT","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11520","label":"Contrat d'apprentissage","selected":false,"children":[]},{"value":"11521","label":"Contrat de professionnalisation","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/36/create/46","requestValidateBaseUrl":"/servicedesk/customer/portal/36/validate/46","calendarParams":{"firstDay":0,"date":"2026-07-13T14:46:23+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d96e05c3-b2f3-3efb-b7eb-b092f3765326","appLinkName":"","appLinkUrl":"","spaceKey":"DCDDSP","spaceName":"DECA - base nationale des contrats d'alternances","spaceUrl":"","isServer":false},"labels":[],"projectKey":"DECA","serviceDeskId":36,"kbLinkDomainURLs":["https://assistance-emploi.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNTg3YmJiMi1mODI5LTQxN2ItOTg1ZS0zNGU3NWZjZTQ3MjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNTE5MzQ2ODI2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4Mzk0Nzk4MywibmJmIjoxNzgzOTQ2NzgzLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.nJCkqNuFzqGFdOFX1JOGsvR8fUKJqU7UQdqwA2oLrl4","targetCollection":"upload-user-collection--1519346826","endpointUrl":"https://api.media.atlassian.com","clientId":"a587bbb2-f829-417b-985e-34e75fce4723","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=assistance-emploi","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"62aa16895603e166e70da7bd63ad32251ab558c6_lout","baseUrl":"https://assistance-emploi.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://assistance-emploi.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a587bbb2-f829-417b-985e-34e75fce4723","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7ca6486a143148c180ea3495d9a56d92","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://assistance-emploi.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}